سياسة الاسترجاع والاستبدال
Return and Refund Policy
Last Updated: June 2026
1. Introduction
This Return and Refund Policy applies to all purchases made through the Odontic platform.
Odontic is a specialized online marketplace owned and operated by Ghamdan Al-Rowaishan for Pharmaceutical and Medical Supplies Marketing, acting solely as an intermediary between buyers and suppliers.
Odontic is not the direct seller of products listed on the platform unless explicitly stated otherwise.
All return and refund requests are subject to this policy, the supplier’s individual policies, and applicable laws.
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2. Role of Odontic
Odontic provides a digital platform that connects dentists, clinics, laboratories, and other users with suppliers and distributors.
Odontic is not responsible for:
- Manufacturing of products
- Product quality or performance
- Shipping and delivery services
- Warranty obligations
- Supplier-specific policies
However, Odontic may assist in facilitating communication and dispute resolution between parties.
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3. Eligible Return Conditions
A return request may be accepted under the following conditions:
- Receipt of incorrect product
- Damaged product upon delivery
- Manufacturing defect
- Expired product (where applicable)
- Significant discrepancy from the product description
Users must provide sufficient evidence such as photos or videos to support their claim.
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4. Non-Returnable Items
Returns may not be accepted in the following cases:
- Products that have been used after delivery
- Damage caused by improper handling or misuse
- Products without original packaging (where applicable)
- Custom-made or specially ordered items
- Products restricted from return due to health or safety regulations
- Requests submitted after the return period has expired
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5. Return Request Period
Return requests must be submitted within:
7 calendar days from the date of delivery.
Suppliers may apply different return periods depending on their internal policies, provided they comply with applicable regulations.
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6. Return Request Process
To initiate a return, the user must:
1. Log into their Odontic account
2. Select the relevant order
3. Submit a return request
4. Specify the reason for return
5. Attach supporting evidence (photos/videos if applicable)
6. Submit the request for review
The supplier may request additional information before making a decision.
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7. Review and Approval
Return requests are reviewed by the supplier within a reasonable timeframe.
The supplier may:
- Approve the return
- Request additional information
- Reject the request with justification
Odontic may assist in reviewing disputes in exceptional cases but does not act as the seller.
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8. Exchanges
Exchanges may be offered instead of refunds in cases such as:
- Incorrect product delivery
- Manufacturing defects
- Damaged goods upon arrival
Exchanges are subject to product availability from the supplier.
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9. Shipping Costs
Shipping costs may be covered as follows:
- Supplier covers costs in cases of error, defect, or damage
- Buyer may cover costs in other cases depending on supplier policy
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10. Refunds
If a return is approved:
- Refunds will be processed using the original payment method where possible
- Alternative refund methods may be used if necessary
- Processing time may vary depending on payment providers or financial institutions
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11. Dispute Resolution
In case of disputes between users and suppliers:
- Parties are encouraged to resolve issues directly
- Users may submit complaints through Odontic support channels
- Odontic may act as a neutral facilitator to help resolve disputes
Odontic is not legally responsible for disputes arising from transactions between users and suppliers.
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12. Abuse of Policy
Odontic and suppliers reserve the right to reject return requests that are:
- Fraudulent or misleading
- Abusive or repetitive
- In violation of this policy or applicable laws
Accounts may be suspended in cases of misuse.
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13. Policy Updates
Odontic may update this Return and Refund Policy at any time.
Updates will be published on the platform and take effect immediately upon posting.
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14. Contact Information
For questions regarding returns and refunds:
Odontic
Website: https://odontic.app
Email: odontic.app@gmail.com
Owner:
Ghamdan Al-Rowishan for Pharmaceutical and Medical Supplies Marketing
Republic of Yemen
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15. Acceptance
By using Odontic and placing orders through the platform, users acknowledge that they have read, understood, and agreed to this Return and Refund Policy.
About Us
Odontic
Odontic is a specialized digital marketplace designed to connect dentists, dental clinics, dental laboratories, dental students, and healthcare professionals with suppliers, importers, and distributors of dental equipment, materials, instruments, and consumables.
Odontic was created to address the challenges faced by dental professionals in sourcing the right products, comparing options, and accessing a wide range of dental supplies through a single, efficient, and transparent platform.
The platform provides a dedicated marketplace that brings together multiple suppliers in one place, enabling users to browse products, compare alternatives, and connect directly with verified suppliers in a streamlined digital environment.
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